ESCALATION DESK INDEX
When to escalate an unpaid invoice
Check readiness, proportionality, cost and jurisdiction before choosing an external route.
01 / ESCALATION
Check readiness
Can the business show the agreement, fulfilment, invoice, payment context and communication history? If not, the next step may be records work rather than a stronger demand. When should an unpaid invoice move beyond internal follow-up?
02 / ESCALATION
Compare control and cost
Negotiation, mediation, a specialist and a court process offer different levels of control, cost and formality. Ask what happens if the invoice is disputed. The reader goal here is to check readiness, proportionality, cost and jurisdiction before choosing an external route..
03 / ESCALATION
Read the forum
A formal route is useful only when it fits the transaction and jurisdiction. Open the relevant primary source and note what remains uncertain before acting. Return to the action map when the file changes.
Escalation / 01
Collection agency or court?
Compare negotiation, specialist collection, mediation and court routes before escalating an unpaid invoice.
Open this route to compare readiness, cost structure, control, dispute status, enforceability and relationship impact before selecting a route..
Start with the action map if the state is unclear, or open the full workflow to see what comes before and after this desk.